Having spent some time in the logistics industry, I had noticed a trend for smaller, independent online sellers and store owners to be “left behind” by the large courier and logistics companies. They weren’t able to access direct account services or customer support, or flexible daily collection services, which left them with using postage brokers as their only option.
Using brokers isn’t the most time or cost-efficient method for online sellers, and it means that they either have to pass on the cost of doing business to their customers or absorb it themselves; either way leaves them less able to compete with the larger retailers on price, or in terms of a positive purchase and delivery experience for their customers.
I started The Collect Group in 2012 to provide an alternative – a company who believe that retailers of all types and sizes should be able to compete with the giant eCommerce organisations, on as much of a level playing field as possible.
Smaller retailers, online sellers and physical store owners will always struggle to access the economies of scale and robust logistics employed by the larger retailers – but where The Collect Group can help them to excel is enabling them to provide their customers with high-quality delivery services. We’re also helping them to make time to build and develop high-quality brands, marketing and customer experiences, freed from the constraints of repetitive processing tasks and trips to the parcel drop-off shop.
Rather than focusing on volumes, van routes and coverage, we’ve focused on software integrations, automation and consolidation, to allow small businesses to do more with the time and resources they have available, and continue to build our services around their developing needs and the changing marketplace.
Founder & CEO of The Collect Group