We’re sure you’re aware of Amazon’s decision to prioritise shipments of medical supplies and essential items at their fulfilment centres across Europe until 5th April at the earliest.
We work with a number of small business sellers and fully appreciate the necessity of being able to offer your customers a responsive, timely and reliable order fulfilment service.
We’re already offering same-day parcel collection, with no minimum sending volume across the UK, so we can certainly help you to maintain a fast and effective service throughout this uncertain period.
How we can help you in this crisis?
There’s no commitment, and no hassle. We’ll take care of the small details like shipping labels, all we need to know from you is where
to pick up your parcels from, and where it’s going, and we’ll handle the rest.
Business Open As Usual
We’re aware of the pain small business-owners can face when trying to get in touch with a courier to raise a query, rearrange a
collection or locate a missing parcel. With The Collect Group, you’ll have a regular collection agent, and a dedicated account
manager. No convoluted phone menus, no extended time on hold, just a single point of contact who will always do their very best
to assist you, no matter how big or small your business.
Same Day Collection
We guarantee same-day collection for orders placed before noon, so you can continue to offer clarity and certainty on delivery times to your customers.
All of our drivers use a "Collection App" - so you will get an accurate ETA (so parcels can be safely left outside for collection). We will also send you a photo / digital receipt to confirm receipt.
The Collect Group has a network of very dedicated regional partners operating across the UK. So we can offer you a "local feel" with FULL NATIONAL and international coverage.
Parcels and Packets are processed into national sortation hubs on the same day as collection, so we are able to offer a full range of services including timed (pre 12), next day and economy services.
We understand that uncertainty is a worrying factor, so we’re not looking to create more. You’ll get a bespoke quote, based on your volume of parcels sent, for a predictable weekly cost of sending out orders.
We’re committed to providing regular clear and unambiguous communication to our customers, as soon as we’re made aware of any
change in circumstances which impacts on our ability to perform our service.
No on going contracts or minimum volumes, happy to support UK businesses at this time of need.
Dedicated Coronavirus Support Team
Call our dedicated support team on 0203 744 2053 or fill the form for an instant price/sign up.
Frequently Asked Questions
Can the virus be spread by parcels?
Various viral posts on social media have suggested that the Coronavirus can live on surfaces for up to 28 days, and therefore anyone receiving
a parcel which has been in contact with a COVID-19 carrier is at risk. We’re not microbiologists or specialists in infectious diseases, but the
advice from Public Health England is that there is no evidence to suggest that this is true.
The World Health Organisation (WHO) and Center for Disease Control (CDC) also share the view that there is
minimal risk of anyone being infected by commercial goods packaging.
What if I’m / your collection agent is ill?
Our partners will be following Public Health England’s guidelines on “social distancing” and avoiding personal contact
where possible. We will inform our customers of any change in circumstance where we’re unable to fulfil our service due to Coronavirus symptoms or
diagnosis, and potential exposure of our customers, as a matter of urgency.
How will deliveries be handled?
For shipments sent on a service not requiring a signature, there is no challenge to existing arrangements and items can be left in a safe place.
For shipments sent on a POD service, carriers are adopting various measures to give the best and most appropriate service to the sender and the receiver.
Generally, this means knocking and stepping back, and taking details of the person answering, so that a name can be entered or endorsed, and then a system
message is entered for delivery being completed but no signature gained. The idea is obviously to minimise contact and avoid handling of the handheld terminals.